A practical, real-world guide for managers who have to deliver hard messages without losing their people. Audience takeaways: A simple 4-step structure for any difficult conversation; How to reduce defensiveness and increase accountability; What great leaders do differently when emotions run high

Culture is built in the everyday moments — the small conversations people think don’t matter. This session shows leaders how to turn those moments into intentional culture-shaping tools.
Audience takeaways: How to diagnose cultural “leaks.”; The 3 conversations that define every team; How to reinforce culture without cheesy posters